Quick Answer
- Your 50 points go to the loyalty card or phone number you enter at the end of the survey
- Points can take some time to appear, so check again after a few days
- The most common cause of missing points is a wrong card or phone number
- Keep your receipt until the points show in your account
Written by Amruth Raj | Last updated: October 2026
You finished the Kroger feedback survey, but where are your 50 fuel points? This guide explains how the survey points are added, how long to wait, the most common reasons points go missing, and exactly what to do about it.
How the 50 Survey Fuel Points Are Added
At the end of the official survey at www.kroger.com/feedback, you enter your Kroger loyalty card number or the phone number linked to your account. Once you submit, Kroger credits 50 bonus fuel points to that account. They then appear in your fuel points balance alongside the points from your shopping.
How Long Do the Points Take?
The points are not always instant. Give it a few days, then check your balance in the Kroger app, at kroger.com or on your next receipt. If the points still do not show after about a week, follow the steps below.
Why Your 50 Fuel Points Might Be Missing
- Wrong loyalty number: A typo in your card number or phone number sends the points to the wrong account, or nowhere.
- A different account: Your household may have more than one Kroger account. Check the account linked to the number you entered.
- The survey was not completed: Closing the page before the final confirmation screen means you didn’t submit the survey.
- The receipt was too old: Receipts are only valid for 7 days after your visit.
- The receipt was already used: Each receipt can only be used for one survey.
- The points already expired: Fuel points usually expire at the end of the month after you earn them.
What to Do If Your Points Are Missing
- Check your fuel points history in the Kroger app or at kroger.com.
- Confirm the phone number or card number linked to your account.
- Find your receipt and note the date, time and Entry ID.
- Contact Kroger Customer Service at 1-800-576-4377 or through kroger.com/hc/help/contact-us, and share your receipt details.
How to Avoid Missing Points Next Time
- Double-check your loyalty number before you submit the survey.
- Stay on the page until you see the final confirmation screen, and take a screenshot.
- Take the survey soon after shopping, well within the 7-day limit.
- Keep the receipt until the points appear in your balance.
Also read: Kroger Fuel Points Explained: How to Earn, Redeem and Avoid Expiry.
Frequently Asked Questions
Why didn’t I get my 50 Kroger fuel points?
The most common reasons are the wrong loyalty card or phone number, an incomplete survey submission, or a receipt older than 7 days.
How long does it take to get Kroger survey fuel points?
It can take a few days for the points to appear. If they are still missing after about a week, contact Kroger Customer Service.
Can I get fuel points without a loyalty card?
You need a Kroger loyalty account. You can link it to your phone number instead of carrying a physical card.
Who do I contact about missing fuel points?
Contact Kroger Customer Service at 1-800-576-4377 or through the contact page on kroger.com. This website cannot add points to your account.